Integrated Domiciliary Care


The Help to Live at Home service in Leicestershire has been designed to help service users achieve maximum possible independence at home, by focusing on reablement and maximising independence.

Help to Live at Home is a joint service between Leicestershire County Council and the County Clinical Commissioning Groups (CCGs) that provides care to people at home. It aims to deliver good quality care and support that will result in improved outcomes for people; helping them to live as independently as possible in their own home.

Who is it provided for?

The service is provided to people aged 18 and over, who are eligible to receive health and social care services and live in Leicestershire, or just outside the County boundary but are registered with a Leicestershire GP.

What type of service is offered?

The vision for Help to Live at Home has been to have a small number of providers who can work closely with commissioners to develop service quality and the local workforce. The County is divided into 18 geographic lots and there are currently 9 providers delivering the service.

Help to Live at Home providers are expected to deliver 4 main types of service:

  • Reablement – a step up service for people in the community that helps prevent hospital admission
  • Maintenance – ongoing support for people who continue to have eligible needs for health and social care support after their reablement care has ended
  • Sleeping night service – where a carer is on site between 10.00 pm and 7.00 am on a sleeping basis to enable people to remain safe at home when this is required
  • Roving night service- up to 2 calls per night to assist with toileting and turning

How to access Help to Live at Home

The County Council is the lead commissioner for Help to Live at Home and deliver this on behalf of both CCGs. NHS staff in the CCGs, University Hospitals of Leicester and Leicestershire Partnership Trust can refer patients to the service by contacting the County Council’s Customer Service Centre on 0116 305 0004 .